Frequently Asked Questions

What do your tape grading categories mean?

Our tapes are categorized into three types based on their condition:

  • A Stock: New Old Stock (NOS) in excellent condition. For original manufacturer packs that contain multiple individual tapes, minor imperfections in the outer wrapper only are not considered a degrading factor.
  • B Stock: NOS with minor imperfections such as wrapper damage, missing wrappers, excessive scuffing, or case cracks.
  • C Stock: Gently used tapes that come with a full warranty. Please visit our C stock page for details.

For B and C stock items, we offer a free pre-shipping photo service to show you detailed images of the actual items you will be purchasing.

Our commitment to customer satisfaction is reflected in our unwavering 14-day return policy, allowing returns for any reason, provided the items are returned in the same condition they were received.
For more details on returns, please visit our Refund Policy.

Can I change or cancel my order after placing it?

Order modifications or cancellations are possible as long as the order has not yet been shipped.

If you need to make any changes, please contact us immediately. We aim to process orders swiftly, so prompt communication will help us accommodate your request.

Can I return an item?

Absolutely, you can return an item for any reason as long as it is in the same condition as when it was received.

To initiate a return, please contact us ASAP and within the return window of 14 days after receiving your items.

If you decide to return an item, please note that the return shipping costs are the responsibility of the buyer, and a 15% restocking fee will be applied.

However, if the item arrives in a condition different from what was described, we will cover the return shipping costs and waive the restocking fee.

Do you offer a warranty for your items?

Yes, we stand by the quality of our items with a robust warranty.

If your items arrive in a condition different from what was described, we will cover the return shipping costs and will not charge any restocking fee.

For returns initiated for reasons other than condition discrepancies, the buyer is responsible for return shipping costs, and a 15% restocking fee will be applied.

For full details on our return policy, please visit our Refund Policy page.

When should I expect my order to arrive?

We strive to ship all orders within 48 hours. If we encounter a delay of over 4 days, we will contact you to explain the reasons and offer alternative solutions to speed up shipping.

For domestic orders sent via USPS, delivery typically takes 3 to 8 days, depending on your distance from our shipping location in Northern California. Expedited shipping options are available upon request.

For international orders, delivery times vary; please refer to the carrier's website for more information.
All orders are fully tracked using the carrier’s tracking systems, ensuring you can monitor your shipment’s progress.

Why is international shipping so expensive?

We strive to keep shipping costs as low as possible by offering both economy and expedited USPS and UPS options, which are typically the most cost-effective carriers available.

Please understand that we have no control over shipping rates and do not add any markup to these costs. Additionally, we do not charge for packing and handling.
The price you see in your shipping quote is the actual price charged by the carrier.

It’s important to note that shipping costs per tape are significantly higher when ordering only a few tapes. When shipping overseas, we recommend ordering more tapes to reduce the per-tape shipping cost effectively.

Will I need to pay customs fees or VAT?

We have no control over customs or tax regulations as each country has its own rules.

Customers are responsible for any customs fees, handling fees, and VAT charged upon their purchase.

We recommend contacting your local customs authority for detailed information regarding charges you may incur.

How do I track my order?

Once your order is shipped, you will receive a tracking number via email. You can use this number to check the status of your shipment on the carrier’s website.
This ensures you are kept updated every step of the way until your order reaches you.

Can you lower the declared value of items or state that they are gifts?

We cannot understate the value of items on customs declarations. The invoice value is the item's retail price before any discounts.

We recommend contacting your local customs authority for detailed information regarding charges you may incur.

Why is my discount code being rejected?

Your discount code might be rejected for several reasons:

Expired Code: The discount code may have expired. Please check the expiration date and make sure it’s still valid.

Invalid or Misspelled Code: Ensure that the code is entered correctly without any typos or extra spaces. Double-check the exact spelling and format.

Multiple Discounts: Trying to use two different discounts simultaneously may cause the code to be rejected.
For example, using both a product discount and a reward points redemption code at the same time is not allowed.
To operate sustainably and keep providing the best tapes to our customers, we cannot allow “double dipping” of discounts, except for the free US shipping >$50 which is automatically applied regardless of other discounts.

We are aware that currently the error messages are not always 100% clear. We appreciate your understanding and are working to improve it.
If you continue to experience issues, please contact our customer service for assistance.